Privacy Policy
Zonely – Discover & Hire Local Experts Near Me.
Last updated:
1. Introduction
At Zonely ("we," "our," "us"), we are committed to protecting the privacy of both our Service Sellers (SMEs, professionals, and businesses) and Service Buyers (customers looking for services). This Privacy Policy explains how we collect, use, and safeguard your data across our SaaS platform, landing pages, and messaging tools.
2. Information We Collect
- For Service Sellers: Business name, owner name, professional certifications, business address, phone number, and payment/billing details.
- For Service Buyers: Name, contact information, location data (to find "near me" services), and specific service requirements.
- Shared Data: Messaging history, booking timestamps, call logs, and IP addresses used to access the platform.
3. How We Use Your Information
- Connecting Users: We use data to facilitate the "Search → Discover → Hire" workflow between buyers and sellers.
- Lead Verification: To track and verify leads for our Pay-Per-Lead and Commission models.
- Platform Integrity: To monitor "Live 3-Way Calls" and messaging to ensure high-quality service and prevent fraud.
- Analytics: To help Sellers see their "Premium Dashboard" stats (visitor counts and inquiry rates).
4. Sharing of Information
We do not sell your data. We share information only to make the service work:
- Between Users: We share Buyer contact info with the chosen Seller to complete a booking.
- Service Providers: Data is shared with secure hosting (Cloud), payment processors (Stripe/PayPal), and VoIP providers for call tracking.
- Legal Compliance: We share data if required by law or to protect the safety of our community.
5. Data Security
Zonely employs industry-standard encryption (SSL/TLS) and secure server protocols. We use Lead Verification technology to ensure that Sellers only receive legitimate inquiries and that Buyers’ private contact details are handled according to strict access controls.
6. Your Rights
Depending on your location, you may have the right to:
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Regardless of whether you are a Seller or a Buyer, you have the right to:
- Access & Rectify: Update your profile or business details anytime.
- Erasure: Request the deletion of your account and historical data.
- Portability: Request a copy of your data in a machine-readable format.
- Withdraw Consent: Opt-out of lead tracking or marketing at any time.
To exercise your rights, contact us at norozzaman996@gmail.com.
7. Cookies & Tracking
We use cookies to remember your "Near Me" location preferences and to track the performance of Seller landing pages. This helps us calculate ROI for Sellers and provides a faster booking experience for Buyers. You can manage these via your browser settings.
8. Third-Party Links
Zonely landing pages may link to a Seller’s social media or external tools. We are not responsible for the privacy practices of these external sites. We recommend reviewing the policies of any third-party service you interact with through our platform.
9. Children’s Privacy
Zonely is a professional service marketplace intended for adults (18+). We do not knowingly collect information from individuals under the age of 13. If we discover such data has been collected, it will be deleted immediately.
10. Updates to This Policy
As Zonely evolves (such as our 2027 shift to a Commission Model), we may update this policy. We will notify active users via email or a dashboard notification. Continued use of the platform constitutes acceptance of the updated terms.
11. Contact Us
For any privacy-related inquiries or to exercise your data rights, please contact our support team:Zonely
Dhaka, Bangladesh
Official Support Email: support@thezonely.com
WhatsApp: +8801826192179
12. Jurisdiction & Compliance Note
Zonely operates globally. While our headquarters are in Dhaka, we comply with international standards for our users in the USA, Canada, and Singapore.
- US/Canada: We follow "No-Call" list regulations for our call-tracking features.
- EU/UK: We treat all user data with GDPR-level care, utilizing "Standard Contractual Clauses" for data transfers.
- Transparency: We explicitly state that we only use publicly available info from Google Business Listings to create initial demo pages.